Frequently Asked Questions
Everything you need to know about your Nilkamal Furniture experience.
Does Nilkamal provide assembly services for furniture?
Yes, we provide professional assembly services for all furniture items that require it. Our technician will typically visit your location within 48 to 72 hours of delivery to complete the setup.
What is the standard delivery timeline for my order?
Most orders are processed and shipped within 2-3 business days. Depending on your location, you can expect delivery within 7-10 working days. You will receive a tracking link via SMS and email once the order is dispatched.
What is the warranty policy on Nilkamal products?
We offer a standard 1-year warranty against manufacturing defects on most of our furniture range. Some premium products may carry an extended warranty. Please check the specific product page for detailed warranty terms.
Can I return a product if I am not satisfied?
We offer a 7-day return policy for products that are received in a damaged condition or are different from what was ordered. Please ensure the item is unused and kept in its original packaging to process a return.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.
How should I maintain and clean my Nilkamal furniture?
For plastic furniture, a mild soap solution and a soft cloth are sufficient. For wooden and upholstered items, avoid direct sunlight and use a dry or slightly damp microfiber cloth. Avoid using harsh chemicals or abrasive scrubbers.